I'm a service and product design aficionado using entrepreneurial, design thinking, and marketing lenses to develop, test, and launch products and services that delight and excite.

 

I bring human-centered design practice and strategic innovation to solve business problems and envision and craft services and products based on a deep understanding of customer needs. 

 
Wall of ideas

diverse experience

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I work for and with companies, non-profits, universities, the government, and social enterprises to design and innovate products and services and connect innovative thinking to marketing strategy. 

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about me

I'm a design thinker with an entrepreneurial mind, coupled with product design, UX research, and service design expertise, product and business acumen. 

 

I have a knack for framing problems, empathy for end-users, and storytelling ability to spark insights that deliver solutions and innovations using human-centered design and lean startup methodologies. I have an eye for great UX and UI design to deliver simple, innovative, and instinctual physical and digital products that provide purpose and impact.

 
Light Bulb

current 

DIRECTOR, SERVICE DESIGNER

Year Up - National Team (Based in D.C.)

 

I'm an in-house hands-on design expert, taking concepts forward and working hand-in-hand with internal staff and external partners to test and implement services across the U.S. in a variety of communities and settings.

 

I research customer behavior and common customer responses to particular experiences (digital and in-person), identifying problem areas through KPIs, and develop and test innovative solutions and improvements to the customer, user, and beneficiary experience using a human-centered design and lean start-up methodologies.

 

education

UX / UI MOBILE DESIGN

 

 

 

Pratt Institute

New York, NY

 

MASTER IN PUBLIC ADMINISTRATION 

 

 

 

 

 

 

New York University, Wagner School of Public Service

New York, NY

 

BACHELOR OF ARTS

 

 

 

 

Pitzer College of the Claremont Colleges

Claremont, CA